Changed your mind? No drama.

1. The short version

• Unopened products: return within 7 days of delivery for a refund of the product price.
• Damaged or wrong items: replaced free of charge, including delivery.
• Opened products: cannot be returned, for hygiene reasons.
• Refunds: by bank transfer, Easypaisa or JazzCash within 5–7 business days of us receiving the return.

2. What can be returned

You may return any Meeown product that is unopened, sealed and unused, in its original pouch and packaging, within 7 days of the date the courier delivered it.

Wax powder is a personal hygiene product. Once a pouch has been opened it cannot be resold, so opened or partially used products are not eligible for return or refund, except where the product is faulty (see section 4).

3. How to start a return

1. Email support@meeown.pk within 7 days of delivery. Put your order number (for example MW-01001) in the subject line and tell us which item you are returning and why.
2. We reply within 24 hours on business days with the return address and a short set of packing instructions.
3. Send the product back, sealed and well padded, using any courier you like. Please keep the tracking receipt. Return postage is paid by you unless the return is our mistake.
4. Once the parcel reaches us and passes inspection, we confirm by email and process your refund.

4. Damaged, faulty or wrong items

If your parcel arrives damaged, the pouch is torn or leaking, the product is clearly faulty, or we sent you the wrong scent, we replace it free, and we cover the delivery both ways. You do not need to return the damaged item first.

Email support@meeown.pk within 7 days of delivery with your order number and a photo of the item and packaging. A replacement is dispatched within 1–2 business days. If you would rather have a refund than a replacement, just say so.

5. Refunds for Cash on Delivery orders

Because you paid the courier in cash, we cannot refund to a card. Refunds are sent by bank transfer, Easypaisa or JazzCash, your choice. We will ask for the account title and number by email when we approve the return.

Refunds are issued within 5–7 business days after we receive the returned product. Your bank or wallet may take an additional day to show the credit.

The refund covers the product price. The Rs 200 delivery fee is not refunded on change-of-mind returns; it is refunded in full when the return is due to our error or a damaged item.

6. Exchanges

Want a different scent? We do not run a formal exchange process. The quickest route is to return the unopened pouch for a refund and place a new order for the one you want.

7. Refused or undelivered parcels

If you refuse a parcel at the door or the courier cannot reach you and the order returns to us, no payment has changed hands and no refund is needed. If you still want the order, email us and we will re-dispatch it; see the Shipping policy.

8. Skin reactions

Everyone's skin is different, which is why every pouch says to patch test 24 hours before first use. A reaction after use is not a product fault and is not covered by this policy. If you have a reaction, stop using the product, rinse with cool water, and seek medical advice if it persists. Do tell us; we read every message and it helps us improve.

9. Need help?

Write to support@meeown.pk with your order number. We do not operate a phone line; email keeps a clear record for both of us and we answer within 24 hours on business days.