Your data stays yours.

1. Who we are

MEEOWN ("Meeown", "we", "us") operates meeown.pk from Lahore, Pakistan. We are the data controller for the information described here. For anything privacy related, email support@meeown.pk.

2. What we collect

We collect only what is needed to fulfil a Cash on Delivery order:

• Full name, so the courier knows who to hand the parcel to.
• Delivery address and city, so the parcel reaches you.
• Mobile number, so the courier can reach you on the day of delivery.
• Email address (optional), so we can send an order confirmation and reply to your questions.
• Order notes (optional), if you add delivery instructions.

We do not collect payment card details (we do not take card payments), dates of birth, ID numbers or any other sensitive personal data. We do not run analytics trackers or advertising pixels on this site.

3. How we use it

• To pack, dispatch and deliver your order.
• To send you an order confirmation if you gave us an email address.
• To answer your support emails and process returns or refunds.
• To keep basic order records for accounting and to resolve disputes.

We do not send marketing emails or SMS unless you have separately asked us to, and we do not use your details to build profiles or target advertising.

4. Who we share it with

We never sell your data. Your name, address and mobile number are shared with exactly one kind of third party: the courier company delivering your parcel, who need them to make the delivery and collect payment. They may contact you only about that delivery.

Our website and order system run on infrastructure providers (hosting, database, email delivery) who process data on our behalf under their own security commitments. They do not use your data for their own purposes.

We may disclose information if required by Pakistani law or a valid legal request.

5. How we store and protect it

Order records are stored in a managed Postgres database hosted by Supabase, encrypted at rest, and reachable only by Meeown's administrators through a password-protected admin area. Our admin accounts use strong hashed passwords and signed, expiring sessions.

No system is perfectly secure, but we keep the amount of data small on purpose so there is less to protect.

6. How long we keep it

We keep order records for as long as reasonably needed for accounting, returns and dispute handling, and delete or anonymise them after that. You can ask us to delete your details sooner at any time (see section 8).

7. Cookies and local storage

This site uses no advertising or analytics cookies. It stores two small things:

• Your shopping bag, kept in your browser's local storage so the pouches you add are still there when you come back. It never leaves your device until you place an order.
• An admin session cookie, set only for Meeown staff who log in to the admin area. Regular shoppers never receive it.

8. Your rights

You can, at any time:

• Ask what information we hold about you.
• Ask us to correct anything that is wrong.
• Ask us to delete your information. We will do so unless we must keep a minimal record to meet a legal or accounting obligation.

Email support@meeown.pk from the address you used at checkout, or include your order number so we can verify it is you. We respond within 7 business days.

9. Children

Our products and website are intended for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has placed an order, email us and we will remove the data.

10. Links to other sites

We link to Instagram and may link to other third-party sites. Their privacy practices are their own; this policy covers only meeown.pk.

11. Changes to this policy

If we change how we handle your data we will update this page and the "Last updated" date above. Significant changes will be flagged on the site.